FAQ

Frequently Asked Questions

Q: How do I contact Customer Service?
Need help? Normal business hours for our Customer Service Department are Monday to Friday – 9:00 a.m. to 5:00 p.m. EST. We can be reached by calling . Email address is: cfrebooks@gmail.com
Q: Will I be charged Sales Tax?
At present, Internet Tax policy is still evolving. Your order will not be taxed.
Q: What credit cards do you accept?
We accept American Express, MasterCard and Visa, including their respective corporate purchasing cards.
Q: Why is IntraWEB, LLC the Billing name on my credit card statement?
IntraWEB, LLC is
Q: How soon will my order ship?
DVD orders will ship within 5 to 7 business days via US Postal System; most orders will ship as soon as the next business day. You may also request to Download the DVD files..
Q: How do I cancel an order?
Q: Our Returns Policy:
All sales are final. If the software is damaged or defective, we will issue a replacement DVD.
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